Account Deletion Policy

Effective Date: January 1, 2026

You can delete your Regener8MD account and the personal information associated with it at any time. This policy explains how to request deletion, what is deleted, and what we are required by law to keep. It adds to our Privacy Policy and Consumer Health & Genetic Data Notice.

1. How to Delete Your Account

• In the Regener8MD app: request account deletion from your account settings.
• By phone: call (904) 694-0992, Monday through Friday, 9am to 5pm EST.
• Online: send a request through our contact page and choose "Account deletion request" as the topic.

To protect your information, we will verify your identity before deleting your account, using the contact details on your account.

2. What Happens When You Delete Your Account

• Your app account is closed and you will no longer be able to sign in.
• We delete or de-identify your profile, survey and assessment answers, app activity, wearable data, uploaded records, and lab, epigenetic, genetic, mitochondrial, and microbiome results held in the app.
• Connections to Apple Health and wearables are removed. You can also revoke access in your device settings at any time.
• We instruct our service providers to delete your information from their systems.

3. What We Are Required to Keep

• Medical records: if you have been a Clinical Membership or Physician Concierge patient, Florida law requires us to keep your medical records for at least five years after your last patient contact. These records stay protected under our HIPAA Notice of Privacy Practices.
• Transaction records: records of purchases and payments that we must keep for tax and accounting purposes.
• Laboratory records: laboratories that processed your samples keep their own records as their regulations require.
• Legal holds: information we must keep to comply with a legal obligation or to resolve a dispute.

4. Subscriptions and Memberships

Deleting your app account does not by itself cancel a Clinical Membership or Physician Concierge agreement. Membership cancellation follows the terms of your membership agreement and our Terms of Use. If you purchased anything through the Apple App Store, manage or cancel it in your Apple ID settings.

5. Timing

We confirm receipt of your request within 10 business days and complete deletion within 45 days of verifying your identity. Information may remain in secure backups for a limited time until those backups are overwritten in the normal course.

6. Questions